Archive for March, 2020

Safety procedures during Coronavirus/COVID-19

Tuesday, March 17th, 2020

Dear Carlson Animal Hospital Pet Owners,

We would like to let you know that Carlson Animal Hospital will be remaining OPEN at this time. However, for the safety of our clients, staff, and the Oak Park community, effective today, Tuesday, March 17th, only hospital staff will be allowed in the building until further notice.

As always, please call ahead to make your pet’s illness appointment. We will not be scheduling any elective surgeries (spay or neuter), new preventive care, annual examinations with immunizations or wellness appointments for the foreseeable future. We will still see puppy/kitten exams with immunizations as these are time-sensitive. We also ask you to continue to call ahead for refills (24 hours in advance for all medications.)

Please call the office at 708-383-3606 when you arrive at the hospital. We ask that you remain outside, preferably in your car when you arrive.

• For appointments: We will either check you in immediately over the phone or call you back within a few minutes to complete check-in.

• Once we have obtained the information we need, a staff member will come out to collect your pet.

• Your pet’s healthcare team will communicate with you via phone to discuss exam findings and treatment recommendations.

• If a treatment plan must be “signed,” we will read it aloud to you and sign it on your behalf.

• Once the visit is complete, we will call you to take payment over the phone.

• If you are not feeling well or may be at risk of exposure to COVID-19, please ask someone else to transport your pet.

• Please disinfect your pet’s carrier or leash before coming to the hospital.

If you are arriving at the hospital to pick up food or medication, please call the hospital at 708-383-3606. We will process your payment over the phone and bring your product to you outside.

In addition to our regular sanitation schedule inside the hospital, we have increased the frequency and are continuously disinfecting all surfaces, instruments, etc. While there is no evidence to suggest the virus can make pets ill, there is a remote possibility that someone could contract the virus touching a pet that came into contact with an infected person.

Thank you for your help in keeping all of us safe, and please give our office a call if you have any questions. We anticipate our phone lines to be busy, so we appreciate your patience.

Take care and stay safe!
The Doctors and Staff at Carlson Animal Hospital
708-383-3606